Dress code
The Hidden dress code is smart casual.
Access
Hidden has accessible access and restricted access facilities.
Dogs
We are unable to allow dogs in the restaurant. However, Registered Assistance Dogs are of course welcome.
Reservations policy
Please note our reservations diary is open twelve months in advance. You can also reserve and manage your reservation using our app or by calling 01423 525233.
We will confirm your reservation via email. If you are dining with us we will require a £10 deposit per person which will be taken off your final bill. If you are a party of more than four people having drinks with us, we will also require a £10 deposit per person. We will send you a payment link after receiving your booking request.
We kindly ask our guests to arrive on time for their booking, we will only be able to hold your table for 15 minutes past your due arrival time.
Bar area
Our bar area is not in operation due to social distancing and will only be operating table service at this time.
External seating area
We have been working hard over the last few months to ensure we can accommodate customers who wish to dine outside during the summer months. We have installed our external seating area and we have heating just incase there is a chill in the air. Our outdoor seating area is open during normal hours. We have also been successful in expanding our external area with our pavement license which enables us to have 6 additional tables.
Our pavement license will be in place until 30th September 2021 during the following hours:
Thursday and Friday – 5pm – 11pm
Saturday – 12noon – 11pm
Sunday – 12noon – 10pm
Child policy
We welcome children of all ages. However please do count them (including babies) into your final seating numbers. If you would require a highchair or space for a pushchair, please do specify this at the time of booking.
Dietary requirements
Our menu is available on our website, however, if you have any specific dietary requirements related to an allergy or intolerance, please let us know at the time of your booking and a member of our team will assist you with the menu on the day.
Parking
The nearest car park is Royal Baths Car Park located on Montpellier Road, HG1 2EG – approximately 1 minutes’ walk from the restaurant.
Special occasions
We do not allow any party decorations in the restaurant such as, banners, confetti, balloons and glitter. However, we would be delighted to assist with any special cocktails, food requests or celebratory cakes. Please contact us at least 48hrs before your celebration and we will do our utmost to make your celebration extra special.
Keeping our guests safe during COVID-19
Our top priority is still to ensure that our customers have a wonderful experience in a safe environment. The measures we have put in place are there for your safety and those around you.
Opening times:
Thursday 5pm–midnight
Friday 5pm–1am
Saturday 5pm–1am
Sunday 12 noon–11pm
What we’re doing and what we ask of you
Here’s what we’ve put in place in the restaurant and for our team.
- All our staff are wearing face masks and we ask that all guests wear them as well until they’re seated at their table. We must also ask you to wear a mask if you leave your table to visit the restroom or for any other reason.
- In line with Government advice, we are now taking contact details from all guests entering the restaurant for track and trace purposes.
- We’ve carried out a full risk assessment.
- All employees’ temperatures are checked each day upon arrival, and have been recorded for 7 days prior to coming back to work. They also take COVID-19 lateral flow tests twice a week.
- Arranged seating in line with Government social distancing rules.
- A professional deep clean every day.
- All tables and chairs are fully cleaned after use.
- All menus and condiments are cleaned prior to use.
- We have a dedicated employee committed to ensuring all health and safety is to the highest standard.
What our guests can do to help
- We’ll have someone to greet you as you arrive and look after you while you wait if there is any queuing, which is inevitable of course and your patience is appreciated.
- We kindly ask you to amend your reservation if you are showing any symptoms. We can re-book you for a future date at this point, so you have something to look forward to following appropriate period of self-isolation.
- Your temperature will be checked on arrival.
- Please observe social distancing at all times.
- Menus will be disinfected but you can also view the menu online or via our app with your smartphone.
- Hand sanitisers are available as you enter the building, on your table and in the restrooms.
- It is the responsibility of guests to ensure they are adhering to the Government guidelines.
Your health and safety is absolutely paramount to us, so thank you for your support and commitment to working together with us to reduce the spread of COVID-19.