Privacy policy

Hidden Boutique Bar and Restaurant is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

  • you use our website www.hiddenbar.co.uk
  • you make a booking on our website or app
  • you make enquiries on our website or app
  • someone is interested in working with us

For all data protection enquiries please contact hello@hiddenbar.co.uk

Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.

By providing your personal data, you agree that we can use your personal data in accordance with this policy.

Ensure you understand this policy in its entirety and take your time to read it.

Who are we?

We are Bar Hidden Ltd trading as: Hidden Boutique Bar and Pizzeria is a restaurant/bar in Harrogate.

We are part an independent business operating at one location only.

How do we collect information from you?

We collect information from you:

  • when you make a booking
  • when you visit our restaurant (preferences, allergies etc.)
  • when you make an enquiry
  • when you sign up to marketing emails
  • when you download and use our app

What type of information is collected from you?

You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfill your booking request and you may dine at our venue.

When you make a booking:

Hidden Boutique Bar and Restaurant collects information such as:

  • title
  • name
  • email address (used for booking confirmation and post-dining feedback emails)
  • home or work address
  • telephone number
  • company name
  • dietary requests
  • marketing preferences (whether you opt-in or opt-out)

When you dine at Hidden Boutique Bar and Restaurant:

  • marketing responses (where applicable)
  • survey responses
  • current and past restaurant reservation details

When you access our website or app:

There is “Device Information” about your computer hardware and software that is automatically collected by Hidden Boutique Bar and Restaurant. This information can include:

  • device type (e.g. mobile, computer, laptop, tablet)
  • cookies
  • operating system
  • IP address
  • browser type
  • browser information (e.g., type, language, and history)
  • domain names
  • access times
  • settings
  • referring website addresses
  • other data about your device to provide the services as otherwise described in this policy.

Location information:

If you use our website or app, we may receive your generic location (such as city or neighbourhood).

Careers:

You may submit your CV if you’re interested in working for us to hello@hiddenbar.co.uk. This information may include:

  • personal details
  • employment details
  • education
  • salary history
  • other relevant details

We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records at hello@hiddenbar.co.uk.

How is your information used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To provide a requested service or carry out a contract with you;
  • Where we have a legal obligation;
  • Where we have a legitimate interest;
  • Where we have your consent;
  • Internal record keeping;
  • Send you service emails (booking confirmation and post-dining feedback);
  • Improve our products and services.
  • Send marketing communications if you have opted in to receive them.
  • We may use the information to customise the website or app according to your interests.
  • To manage our relationship and communicate with you;
  • To process your payments;
  • To authenticate the identity of individuals contacting us by telephone, electronic means or otherwise;
  • To manage how we work with other companies that provide services to us and our customers;
  • To exercise our rights set out in agreements and contracts; and
  • Sharing your personal data with certain third-party service suppliers such as payment service providers.

Who has access to your information?

We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies if necessary to deliver services on our behalf. For example service providers (e.g. Woocommerce for the provision of online bookings), third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.

Third parties, including WooCommerce whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.

How and where do we store data?

We will keep your personal information for as long as you are a customer of ours. We may keep your data for up to 3 years after your last interaction with us or where you have made a transaction, your data will be removed 5 years after such transaction. The reasons we may do this are:

  • to respond to a question or complaint, or to show whether we gave you fair treatment
  • to study customer data as part of our own internal research
  • to comply with rules that apply to us about keeping records.

We may also keep your data for longer if we cannot delete it for legal or regulatory reasons. After this time, we will securely erase your information. Your personal information is important to us and we will make sure your privacy is protected.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at hello@hiddenbar.co.uk.

You have a right to request a copy of the personal information that Hidden Boutique Bar and Restaurant holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: hello@hiddenbar.co.uk.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

Security

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

What happens if our business changes hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will however be given the choice to have your data deleted or withheld from the new owner or controller.

Changes to this statement

Hidden Boutique Bar and Restaurant will occasionally update this Privacy Policy to reflect company and customer feedback. Hidden Boutique Bar and Restaurant encourages you to periodically review this statement to be informed of how Hidden Boutique Bar and Restaurant is protecting your information. This policy was last updated in December 2020.

Contact information

Hidden Boutique Bar and Restaurant welcomes your comments regarding this Privacy Policy. If you believe that Hidden Boutique Bar and Restaurant has not adhered to this Privacy Policy, please contact Hidden Boutique Bar and Restaurant at hello@hiddenbar.co.uk. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.